Question 1

Who is Platfora for?

Accepted Answer

Platfora is built for three groups: design studios that want a professional showroom for their collections, independent artists ready to sell commercially, and print agents who need financial oversight across the studios they represent.

Question 2

How is Platfora different from other print platforms?

Accepted Answer

Most platforms give you a shop. Platfora gives you a network. It's the only platform that connects studios, independent artists, and agents in one place — with branded showrooms, commission tracking, agent-driven sales, and buyer analytics all built in.

Question 3

Do I need technical knowledge to use Platfora?

Accepted Answer

None at all. If you can upload an image and fill in a form, you can use Platfora. Most studios are up and running within a day.

Question 4

Do I need to enter payment details to start the free trial?

Accepted Answer

Yes — payment details are required to start your 60-day free trial. Nothing is charged until day 61. If you decide Platfora isn't right for you, cancel before then and you won't pay a cent.

Question 5

What happens after the 60-day free trial?

Accepted Answer

At the end of your trial, your chosen plan billing activates automatically. You'll receive a reminder email before day 61 so there are no surprises. If you've cancelled before then, nothing is charged.

Question 6

How do I cancel before my trial ends?

Accepted Answer

Cancel at any time from your account settings before day 61. Your account will close and nothing will be charged. If you have any trouble, email support@platfora.co and we'll take care of it.

Question 7

Is billing monthly or annual?

Accepted Answer

Both options are available. Annual billing saves you the equivalent of two months. Monthly billing is available if you'd prefer to start there. Annual plans are charged in full at the time of purchase and are non-refundable for the current subscription year.

Question 8

What currencies are available?

Accepted Answer

Platfora displays pricing in USD. AUD, GBP, and EUR are all available at checkout. Your final billing currency is determined by your Stripe preference currency at checkout.

Question 9

Can I get a refund?

Accepted Answer

Monthly plans: no refunds are issued for partial months, but you can cancel at any time and won't be charged from the following billing period. Annual plans: non-refundable for the current subscription year. You may cancel renewal at any time before your renewal date.

Question 10

What counts as a live design?

Accepted Answer

A live design is any design that's currently active and visible in your showroom — one that buyers and agents can browse, preview, and purchase. Designs set to draft or hidden don't count toward your limit.

Question 11

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, at any time. Upgrading or downgrading takes a few clicks. Changes take effect at the start of your next billing cycle.

Question 12

Do plans auto-renew?

Accepted Answer

Yes. Plans renew automatically to keep your showroom live. You'll receive a reminder email before each renewal so there are no surprises.

Question 13

Can I cancel at any time?

Accepted Answer

Yes. There are no lock-in contracts. If you cancel, your account stays active until the end of your current billing period. Account data and design catalogue are retained for 30 days after cancellation, after which they may be permanently deleted.

Question 14

What happens to my data if I cancel?

Accepted Answer

Your account data and design catalogue are retained for 30 days after cancellation. During that window you can reactivate and restore your showroom in full. After 30 days, data may be permanently deleted. We recommend exporting your designs before closing your account.

Question 15

What reporting is included?

Accepted Answer

Platfora shows which designs are getting the most views, what buyers are saving to wishlists, which pieces are converting to sales, and where your revenue is coming from. For agents, reporting breaks down by studio.

Question 16

Is reporting available in all plans?

Accepted Answer

Core buyer analytics and sales reporting are available across all plans. More advanced reporting is available on The Lookbook and The Showroom plans. Check the pricing page for a full breakdown.

Question 17

Is commission tracking real-time?

Accepted Answer

Yes. Agents can see commission data update in real time as sales come through — no waiting for end-of-month reports, no manual reconciliation. Everything is visible from your dashboard as it happens.

Question 18

Do buyers need an account?

Accepted Answer

Buyers can browse your showroom without an account. To save designs to a wishlist, request access to a protected collection, or complete a purchase, they'll need to create a free buyer account.

Question 19

How do buyers complete purchases?

Accepted Answer

Studios connect their own Stripe account to Platfora. When a buyer makes a purchase, payment goes directly from the buyer into the studio's Stripe account. Platfora does not charge any additional transaction fees — Stripe's standard fees apply directly between Stripe and the studio.

Question 20

Can buyers save designs without purchasing?

Accepted Answer

Yes. Buyers can add designs to a wishlist and build mood boards before committing to a purchase. Wishlist activity shows up in your analytics, so you can see which designs are generating interest even before a sale comes through.

Question 21

What makes the Agency plan different?

Accepted Answer

The Agency plan is built for professional print agents representing multiple studios. It gives agents their own branded dashboard with visibility across every studio they work with — sales by studio, commission tracking, and performance reporting all in one place.

Question 22

How much does the Agency plan cost?

Accepted Answer

The Agency plan is $390 USD per month, billed annually. AUD, GBP, and EUR are all available at checkout. The 60-day free trial applies — payment details required, nothing charged until day 61.

Question 23

Can agents control commission rates?

Accepted Answer

Yes. Agents set their own commission rates within the platform per studio, and those rates are applied automatically when a sale comes through. No manual calculations, no disputes — everything is agreed upfront and tracked transparently.

Question 24

Does Platfora take a commission on sales?

Accepted Answer

No. Platfora does not deduct or collect any commission from studios or agents. You pay your monthly subscription, and all commission arrangements are agreed directly and privately between studios and their agents.

Question 25

Can agents sort sales by studio?

Accepted Answer

Yes. The agent dashboard is built around studio-by-studio visibility. You can filter sales, track performance, and pull reporting by individual studio at any time.

Question 26

What file formats are supported?

Accepted Answer

Platfora supports JPEG, PNG, and TIFF for uploads. High-resolution files are supported so your work is always presented at its best. Contact support@platfora.co for questions about specific formats.

Question 27

Is there a file size limit?

Accepted Answer

Yes, but it's generous enough to accommodate high-resolution print files. If you're working with particularly large files, contact support@platfora.co before uploading and we'll confirm compatibility.

Question 28

Is buyer, studio, and agent data secure?

Accepted Answer

Yes. Platfora is built on secure, encrypted infrastructure hosted on Amazon Web Services. All transactions are handled through Stripe, which is PCI-DSS compliant. Your data is never shared with third parties.

Question 29

Is Platfora compliant with global privacy regulations?

Accepted Answer

Yes. Platfora is compliant with GDPR, UK GDPR, and Australian Privacy Act requirements. Contact support@platfora.co for specific compliance questions, particularly for enterprise or agency accounts.

Question 30

Who owns my designs on Platfora?

Accepted Answer

You do. Always. Uploading your work to Platfora grants us nothing beyond the technical permissions needed to display it in your showroom. Your IP remains entirely yours — Platfora has no claim over any design you upload.

Question 31

Is Platfora a shared marketplace?

Accepted Answer

No. Each studio has its own independent, branded showroom. Your designs are not pooled into a collective catalogue. Your catalogue is yours — curated, controlled, and exclusive to your account.

Question 32

How do I request my data or have my account deleted?

Accepted Answer

Email support@platfora.co with your request and we'll respond within 30 days. For Australian users, these rights are governed by the Australian Privacy Act 1988. For UK and EU users, by UK GDPR and EU GDPR respectively.

Frequently Asked Questions